FREQUENTLY ASKED QUESTIONS
You will find here below a selection of the most frequently asked questions:
- Products FAQ’s
- Shopping FAQ’s
- Shipping FAQ’s
- Company FAQ’s
PRODUCTS FAQ's
Is it safe to ship Perishable Products?
What is Le Village's Product Guarantee?
How do I search for Products?
Is it safe to ship Perishable Products?
All fresh, frozen and other temperature-sensitive products are carefully packaged and sealed to ensure optimum quality. We use a fully insulated bag or a styrofoam box, and we additionally surround the products with ice packs to minimize temperature escalation during shipping time. To further protect the products, we place the bag or container in a double-strength corrugated carton filled with foam peanuts. If you plan a road trip or a picnic in the near future, please keep in mind that our insulated bags and ice packs are reusable.
What is Le Village's Product Guarantee?
To ensure quality control, all domestic and imported products offered on our website are directly shipped from fulfillment centers. They are carefully stored in reefers, freezers or temperature controlled chambers before being straightly released to FedEx for prompt delivery to your door. We use state-of-the-art packaging (see above for details), and we guarantee that every product you order from Le Village will arrive in superb condition. In the event of spoilage or damage due to a shipping delay or carrier's mishandling, we will issue your choice of a full refund or a replacement.
How do I search for Products?
If you are looking for a specific product, you may use our search engine that will return all the possible matches for you to view. Simply enter in the "Product Search" field the full name of the product or, if you are unsure of the spelling, type its first three letters, and click the "Search" button. Alternatively, our engine located in all category’s pages allows you to filter products by categories, brands, price ranges, origins and attributes.
SHOPPING FAQ's
What form of payment can I use?
What is the deadline to place an order and receive it the next day?
Do you offer a gift-wrapping service?
How can I redeem my Gift Certificate?
How can I enter a Promotional Code?
Is my personal information safe?
What is your Return Policy?
How do I leave a review?
What form of payment can I use?
Le Village welcomes all major credit cards such as American Express, Discover, MasterCard and Visa. We also accept payment with Paypal.
What is the deadline to place an order and receive it the next day?
Orders placed before 08:00am EST will be shipped the same day.
Do you offer a gift-wrapping service?
As we sell mostly food products, we cannot offer wrapping service
How can I redeem a Le Village e-Gift Card?
Just enter your valid e-Gift card code in the appropriate field at checkout. The face value of your gift certificate will then show as a credit on your order summary page prior to the finalization of your order. Le Village's e-Gift certificates are honored for all Product(s) except for e-Gift certificates. Your e-Gift certificate can be partially redeemed, and any unused portion of its face value will show as a credit to your account. If your order's total is greater than the face value of your e-Gift Certificate, the difference will be charged to your Credit Card.
How can I enter a Promotional Code?
Just enter your valid promotional code number in the appropriate field at checkout. Your credit or discount will then show on your order summary page prior to the finalization of your order.
Is my personal information safe?
When you choose to give Le Village personal and sensitive information over the Internet, Le Village protects such information both online and off-line. Le Village offers the use of its secure server, and industry-standard software to safeguard the confidentiality of your transmissions, such as firewalls and SSL (Secure Sockets Layer) encryption technology. Le Village's secure server is kept locked in a protected data center, and Le Village's secure server software encrypts all information you input before it is sent to Le Village. These are the same technologies that reputable web sites use to safeguard credits card and other personal information.
What is your Return Policy?
We pride ourselves on offering the highest quality products but as we sell food products, all sales are final and we cannot accept returns. However, if the Product(s) you ordered is delivered in an unsatisfactory condition due to Product(s) quality issues or shipping damage or delays, please contact us, within seven (7) business days from the date of delivery, at orders@levillage.com or call our Customer Care Department at 1-888-873-7194 Monday through Friday from 9am to 5pm (EST).
How do I leave a review?
A few days following the delivery of your order, you will receive an email soliciting you to leave a website and/or Product(s) review(s). Upon receipt, just follow the instructions indicated on the email.
SHIPPING FAQ's
Which Shipping Carrier do you use?
Do you ship to APO/FPO or International addresses?
Do you offer shipping discounts?
Which Shipping Carrier do you use?
At Le Village, we are committed to delivering outstanding products in a timely fashion. To meet your expectations, we have chosen FedEx as our main Shipping Carrier. Some remote areas may not be served by FedEx. In these instances, your order for products will be shipped using an alternate Shipping Carrier.
Do you ship to APO/FPO or International addresses?
We do not accept shipments to P.O. Boxes, or to APO/FPO addresses. Also, due to import regulations in most countries, shipment of perishable food products may face customs clearance delay that will affect freshness and/or time delivery. As a result, we do not ship internationally.
Do you offer shipping discounts?
Yes, you can benefit from discounted shipping charges of up to $10 when increasing your order value.
How it works
- Place the minimum purchase requirements of eligible Product(s)* in your shopping cart
- Proceed to checkout, and the appropriate shipping discount will automatically be applied as shown in your shopping cart
- Confirm your order
- Wait for your order delivered at your door!
(*) The minimum purchases required for Shipping discounts apply to eligible Product(s) only. It excludes gift certificates, shipping charges, shipping surcharges, signature service, and sales tax if applicable.
COMPANY FAQ's
When have you been established?
Do you offer wholesale prices?
When have you been established?
Levillage.com is online since 1997, and is recognized as a respected online stopover for epicurean treasures. The Company earned flattering editorials in countless luxury magazines including the prestigious Forbes "Best of the Web".
Do you offer wholesale prices?
Supermarkets, superstores, hotels, restaurants, gourmet retailers, gifts shops and catalog merchandisers are eligible for wholesale prices. Should you request additional information or a quote about a specific product, please feel free to e-mail us at wholesale@levillage.com.
